Shipping, Exchanges, and Returns
Shipping Times and Costs
Orders are shipped by a courier company with home delivery. The shipping cost is 40 ₪ or an additional/different cost as stated on the product page or at the time of order. For orders over 400 ₪, shipping is free* except for furniture and oversized items - as stated in the item description on the product page.
Orders placed before 10:00 AM will be shipped on the same day and arrive at their new home within approximately 5-7 business days. Orders placed after 10:00 AM will be dispatched on the next business day. For orders during holidays and/or problematic weather, security situations, or to remote and particularly problematic locations, kibbutzim and moshavim at the ends of the country, or oversized items, there may be delays in shipping times of up to 14 business days. A business day - begins to be counted from the first day after order confirmation that is not: Friday, Saturday, holiday eve, holiday, intermediate holiday days (Chol HaMoed), Memorial Day, sabbatical day, election day.
Delays in delivery times may occur due to severe weather conditions, wars, epidemics, holidays, and during sales events, end-of-season promotions and special sales (such as Black Friday, Cyber Monday, etc.).
Some products have a higher-than-usual shipping cost due to their size and/or weight. Naturally, these items do not participate in promotions such as "free shipping". The final shipping cost for these products will be provided by phone after the order is completed.
Self-Pickup
Want to visit us at a store near you and pick up your purchase yourself? No problem at all, we'd be happy for you to!
You can pick up your order from one of our stores - free of charge.
During the ordering process, please select the shipping method: self-pickup from the store. When choosing self-pickup from the store, no shipping fees will be charged.
• Moshav Ein Vered (near Even Yehuda), Hatzabar Street – Sunday to Thursday 9:30 AM to 4:30 PM, Friday 9:30 AM – 2:00 PM
• Tel Aviv, Shabazi Street 42, Neve Tzedek – Sunday to Thursday 10:00 AM to 5:30 PM, Friday 9:30 AM – 3:00 PM
Important! Before arriving at the store for pickup, you must coordinate with customer service by phone
054-3505858 or by WhatsApp message via the link > https://bit.ly/3Fm92ow
Returns, Exchanges, and Credits
Changed your mind? No problem. You can return any product, for any reason, and without any questions (other than those designed to make you happy and help us improve), under the following conditions:
The product must be returned within 14 days of self-pickup or receipt of the delivery, to our store in Ein Vered.
The return or exchange of the product will be done via courier at the original shipping cost. We will arrange the courier service for collecting the product for you (contact us for coordination). You can, of course, also bring the product yourself by prior arrangement.
The cost of shipping for return/exchange is borne by the customer (40 ₪ per shipment or exceptional shipping cost), except in exceptional cases where we are responsible for the product, such as breakage, order error, etc.
Only products that have not been used, damaged, or laundered, in their original packaging, with the tag, and accompanied by the purchase invoice will be accepted.
The customer will bear the shipping cost of the product they wish to return or exchange. The initial shipping costs according to the original transaction will not be refunded.
The credit for a returned product is a monetary credit that will be returned to the payment method used for the purchase. The credit will be issued after the product has been returned to us, inspected, and found to be in good condition.
It should be emphasized that in the exceptional case of a product defect, or an order error caused by us, the issue will be handled by us as soon as possible and without any additional cost.
In the case of a transaction cancellation made with a credit card - the customer will be charged a cancellation fee of 5% of the original transaction or 100 ₪, whichever is lower. Subject to the provisions of the Consumer Protection Law, 5741 – 1981.
A stained product cannot be returned even if 14 days have not passed since the date of receipt of the product. The company is not responsible for stains caused by the use of active ingredients such as creams, paint, or bleaching agents.
Please note: Plant items of any kind cannot be exchanged and/or returned, without exception.
Also, it is not possible to exchange and/or return any type of perfumes and diffusers, without exception.
This is a standing policy stemming from the nature of the products and their sensitivity.
An item with a manufacturing defect (such as a sewing defect, stain, or hole) will be exchanged for an identical new product upon return of the defective product within 30 days of purchase and with proof of purchase. If you need further information or assistance, please contact us by email, send a message via the contact page, and we will be happy to help!