Terms of Use

1. General

Website https://finelab.shop / (hereinafter: “the Site”) serves as a virtual store operated by Fine Lab Home (hereinafter: “Site Owners”) and offers Internet surfers products for sale via the Site and/or by telephone.
Using this website and purchasing a product offered for sale constitutes the consent of the user of the website (hereinafter: “the customer”) to accept and act in accordance with the regulations. Therefore, the customer must carefully read the terms of these regulations and if the customer does not agree to any of the terms of the regulations, he is requested not to make any use of the website.
The provisions of these Terms and Conditions shall apply to any use and purchase made by the customer on the Site, and shall constitute the legal basis between the customer and the owners of the Site. Therefore, any person who places an order and/or purchase through the Site declares that he has read these Terms and Conditions, and that he agrees to all the provisions and conditions of these Terms and Conditions, and that he or anyone on his behalf shall not have any claim and/or demand and/or claim against the owners of the Site and/or its operators, in all matters relating to the provisions and conditions of these Terms and Conditions.
The website owners reserve the right to change the regulations from time to time at their sole discretion, without the need to provide prior notice and/or notification.
Wherever in these regulations the masculine gender is used, the feminine gender is also intended.
All prices on the site appear on the products and are in new shekels. Prices include VAT, if applicable by law, and do not include shipping costs.
The appearance of various products on the site does not obligate the site owners to maintain inventory of all items listed.
The website owners do their utmost to ensure that the information presented on the website is the most complete and accurate information, but it is clarified that inaccuracies or errors may appear in good faith. In such a case, the website owners will not bear any liability arising from or related to them.
The website owners may update the prices of products on the website and shipping rates from time to time and without prior notice. The price valid in relation to the order placed is the price published at the time of completing the ordering process (which includes providing credit card details). If the prices are updated before the ordering process is completed, the customer will be charged according to the updated prices.
The website owners may offer promotions, benefits and discounts on the website. However, they may at any time discontinue these promotions, benefits and discounts, replace them or change them, without having to give any prior notice. Also, promotions available on the website may not apply to purchases made at the website owners' physical store or at other locations where the products are sold. The same applies to the opposite case – promotions in physical stores may not exist on the website.
The terms of use of the site apply to the use of the site and the services included therein via any computer or other communication device (such as a cell phone, various handheld computers, etc.). They also apply to the use of the site whether via the Internet or via any other network or means of communication.
For any questions and/or clarifications and/or inquiries, you can contact Fine Lab directly. By email info@finelab.shop Or by phone at 054-3505858

2. Conditions for making a purchase on the site

1. Purchase on the Fine Lab website (fine lab) is permitted only to persons 18 years of age and older. Placing an order constitutes confirmation on the part of the purchaser that he is at least 18 years of age, and that he is legally competent to make binding purchasing transactions. The company reserves the right to cancel an order if it is determined that it was placed by a minor or a person who is not legally competent. .

2. The customer holds a valid Israeli ID card or a valid foreign passport or a corporation legally incorporated and registered in Israel.

3. The customer may order products provided that he is the owner of a valid payment method from one of the credit card companies that allows purchases on websites and/or by phone.

4. The customer must have an email account on the Internet.

5. The customer must have a mailing address through which he wishes to receive the products he ordered.

6. Without derogating from the above, the Company may prevent a customer from placing orders on the Site in any of the following cases:

A customer committed an illegal act and/or violated the provisions of the law;
The customer has violated a condition of the Terms and Conditions;
The customer intentionally provided incorrect details when placing the order and/or subsequently over the phone;
The customer committed an act or omission that could harm the site or the proper operation of the site and/or someone on its behalf.
The customer intends to sell and/or market the product and/or products he ordered to a third party and/or continue to trade in it.

3. Order a product

You can purchase a product via the website and/or by phone.
For each product offered for sale on the site, a product page is displayed that includes details about the product, color, size, price, etc.
To purchase a product over the phone, call 054-3505858 and provide the details of the selected product, customer details, payment details and method of receiving the product (courier mail or self-pickup). A representative from the website owners will confirm to the customer, by phone, that the selected product is in stock and can be ordered and will collect payment via credit card.
To purchase a product through the website:

You must select the product from the product page or from the product list, add it to the shopping cart and fill in all the required details in the designated places, including all the details required for payment and delivery of the product.
When making your first purchase on the site, you have the option of providing a current name and email address, as well as choosing a username and password. When making a repeat purchase, you can use the username and password you chose previously. For efficient and quick order processing, you must provide accurate details.
Filling in all of the above required details to purchase a product through the website will be considered placing an order for the product by the customer (hereinafter: “Ordering the Product”).
Upon receipt of the product order in the system, the customer will be sent an e-mail confirming that the product order has been received. This message does not constitute confirmation that the product order has been placed and does not bind the website owners in any way.

Providing false information is a criminal offense and anyone who does so is subject to criminal and/or civil legal proceedings.

4. Payment

Upon receipt of the product order, a check will be made to see if the product requested by the customer is in stock. If the product is in stock, the credit card details provided by the customer will be checked with the credit card company.
Only after the details and transaction are confirmed by the credit card company, and if the product is in stock as stated, will the product order be approved and Fine Lab Work to deliver the product.
The customer will be charged for the product via credit card only after approval from the credit card company has been given.
If no confirmation is received to execute the credit card transaction, and/or the ordered products are not in stock – the website owners will be entitled not to provide the ordered products, and the customer will not have any claim and/or demand and/or claim against the website and/or the company and/or the website owners. In such a case, the customer will be sent an appropriate e-mail to the e-mail address he entered when placing the order or to whom he was contacted by telephone.
In the event that an incorrect price for a product is displayed on the site, the site owners or representatives on their behalf will contact the customer who placed the order, inform him of the error and the correct price of the product, and allow the customer to decide whether he is interested in purchasing the product at the correct price. If the customer does not confirm the purchase, the transaction will be canceled, and in this case the customer will not have any claims and/or demands and/or claims against the site owners or operators in this matter.

5. Delivery of the products

The shipping date will be determined based on the date the transaction is approved by the credit card company.
Delivery time: Up to 7 business days for the customer, excluding the day of the order, holiday eves, and Saturdays, except for remote locations that will be coordinated in advance.
A product will be delivered to the customer only when its price has been paid in full using an acceptable means of payment as detailed above, to the address provided by the customer when ordering the product, and in accordance with the product delivery time that appears in the ordering process.
Product delivery times refer to business days only (Sunday - Thursday, excluding Friday, Saturday, holiday eves and holidays).
Shipping fees will be paid with payment for the product. In installment sales, shipping fees may be collected as part of the first payment.
In the case of exceptional transportation or transportation outside of Israel, a fee will be charged according to the cost of the special shipment. It is the customer's responsibility to find out the cost of exceptional transportation before placing the order.
The website owners will not be responsible for any delay and/or delay in delivery and/or non-delivery caused by force majeure and/or events beyond its control, including strikes, shutdowns, computer system malfunctions, etc.
The regulations of the shipping company that will transport the product will apply to any delivery/transportation of a product ordered by the customer through the Fine Lab website. , and will charge the customer.
If the ordered product is not delivered to the customer within the specified time period, the customer must immediately notify Fine Lab. By phone 054-3505858. If the customer is not interested in waiting for the product to arrive, the customer will be refunded the money paid for the product, subject to and in accordance with what is agreed with the shipping company and subject to sections 5.1-5.7 above.
At the time of product delivery, Fine Lab may , and/or anyone on its behalf to demand the presence of the credit card holder and/or presentation of the credit card holder's ID and/or the signature of the credit card holder whose details were provided when ordering the product, on a voucher as a condition for the delivery of the product.
You can pick up the ordered product(s) independently, at no additional cost, from Fine Lab. In Ein Vered, Netanya or Tel Aviv, by prior arrangement by phone, using the phone number that appears on the site.
There may be differences between the images displayed on the site and the products actually sold, in particular differences in color tones.

6. Wrong orders

It is the customer's sole responsibility to ensure that the information entered on the site is complete and accurate. Fine Lab is not responsible for verifying the customer's details and/or their accuracy. In the event of a product order that is returned due to incorrect details, the customer will be charged for the handling and shipping fees. The customer is asked to make sure to fill in the details completely, accurately and up-to-date.

7. Cancellation of a product order by the customer

Notification of cancellation of the product order for any reason will be in accordance with the provisions of the Consumer Protection Law, 5741 – 1981.
Cancellation of the product order will be possible from the date of ordering the product until 30 days from the date of ordering the product or from the date of receipt of the document containing the details stated in subsection 14C(b) of the Consumer Protection Law 5741-1981, whichever is later.

Cancellation of the product order will be made in writing by sending an e-mail to the following address: info@finelab.shop The message will include the customer's information, product names, purchase date, order number, and reason for return.

Cancellation of the product order will be subject to the customer returning the ordered product in its original packaging, intact and/or without damage and/or defect and/or spoilage of any kind to Fine Lab. HaTzabar Street, Ein Vered, at his expense and under his responsibility until confirmation of receipt of the product by Fine Lab
The money will be refunded to the customer in the same manner it was paid only after receiving the product in the store. A 5% cancellation fee will be charged for payment in installments.
Transactions cannot be canceled as specified in the 'Consumer Protection Regulations' (Transaction Cancellation).

8. Cancellation of a product order by Fine Lab

Fine Lab Fine Lab may cancel a product order in whole or in part, at its discretion, and in particular: if there has been a clerical error in any detail, if there is a shortage of an item in stock and there is uncertainty about the future ability to supply the product, or if the transaction was carried out illegally or in accordance with these regulations. In any case of cancellation, Fine Lab You will provide the customer with a notice of cancellation of the product order through one of the communication channels available to you (sending a message to the email address specified by the customer will be considered as if a message was delivered and received by the customer). Fine Lab It will not be responsible or liable for any direct, indirect or other damage that may be caused to the customer or a third party as a result of its cancellation of the order.

9. Defective products and product warranty

It is the customer's responsibility to check the quality of the product, its suitability for its needs and its integrity prior to initial use. In any case of a malfunction or defect in the product, the company's liability will be assessed at its sole discretion and subject to the nature of the product and the company's policy. .
Defective products purchased will be replaced in store with similar products after the defects have been inspected and it has been determined that the defect is not the result of an act or omission of the customer. In the absence of an identical product, the customer will be refunded the purchase amount.
The products sold on the site are carefully tested, and manufactured or selected according to quality standards. However, the use of the products is the sole responsibility of the customer. Fine Lab and/or anyone on its behalf will not be liable for any direct or indirect, consequential or other damage caused to the customer or a third party as a result of the use of products purchased on the site, including use that deviates from the recommended usage or maintenance instructions (if any). .
To the extent that the customer purchased products not manufactured by Fine Lab It is clarified that the responsibility towards customers for any accident, injury or any other damage, to the customer or to any third party, arising from the product, its installation and/or assembly, will lie with the suppliers of these products.

10. Privacy Policy and Information Security

1. Fine Lab is careful to maintain the privacy of its customers and the confidentiality of information provided when using the site. Personal information collected when making a purchase or registering on the site is stored in secure systems, and is not disclosed to third parties, except to the extent necessary to complete the transaction (e.g., delivery companies, payment service providers, etc.). .

2. The Company employs industry-standard security measures to protect information, including the use of encryption protocols and secure storage. However, since this is an online environment, the Company cannot guarantee complete immunity from unauthorized intrusions into the systems, and it will not be liable for any damage resulting therefrom, to the extent caused. .

3. The company will use the user's information solely for internal and operational needs, such as order management, customer service, product updates and marketing offers, to the extent that the user has given his consent to this. .

11. Restrictions on use of website content

Any information and/or display appearing on the Fine Lab website , including graphics, design, verbal presentation, block letter trademarks or logos, images, as well as the editing and presentation of these, are the exclusive property of Fine Lab. .
You may not copy, reproduce, distribute, publish or use in any other way the content and/or designs and/or images and/or trademarks and/or anything else that is the exclusive property of Fine Lab. and which appear on the Fine Lab website Except with her consent, in writing and in advance.
All products listed on the Fine Lab website Subject to copyright law.

12. Law and Judgment

The interpretation and enforcement of these regulations and/or anything arising from them will be done in accordance with the laws of the State of Israel, and will be determined, if necessary, in a court in Netanya.

T.L.H.