Accessibility Statement
Accessibility Arrangements Fine Lab Company
Fine Lab makes every effort and invests many resources to provide all of its customers with equal, respectful, accessible, and professional service. In accordance with the Equal Rights for People with Disabilities Law of 1998 and the regulations enacted under it, many efforts and resources are invested in making the necessary accessibility adjustments that will enable a person with a disability to receive the services provided to all customers, independently and equally.
Building accessibility arrangements
Below are the accessibility arrangements in place at the branches:
branch |
address |
Accessibility mode |
Disabled parking spaces |
Directional signage |
Accessible services |
Entrance with a service animal |
Ein Vered |
Ein Vered Sabra |
accessible |
accessible |
accessible |
Are there accessible toilets? |
Entry with a service animal is allowed. |
Herzliya |
Immigrants 39 Herzliya |
accessible |
Accessible on the street |
accessible |
The building was constructed before the regulations – exemption |
Entry with a service animal is allowed. |
Tel Aviv |
Shabazi 38 Tel Aviv |
Inaccessible – a structure for preservation was constructed before the regulations – exempt |
There are disabled parking spaces in the parking lot of the nearby station complex (Ahuzat Haof parking lot) – including high-rise vehicles. |
nothing |
Without services |
Entry with a service animal is allowed. |
Netanya – Piano Center |
Shoshana Damari 10 Netanya |
Accessible – as part of the Piano Center |
accessible |
accessible |
There are a large number of accessible services in the Piano complex. |
Entry with a service animal is allowed. |
- All branches have accessible stations for accessible service.
- "Inspiration loop" aids were installed for the hearing impaired.
- There are identification and directional signs.
- All branches allow entry and reception of service animals intended to assist a person with a disability.
- If necessary, you can contact the service representatives at the stations to receive additional assistance.
Accessible customer service
- Employee training for accessible service - Training is held to familiarize employees with the field of accessibility, create awareness among employees, and provide them with practical tools for providing accessible service.
- Accessible call center - The voice response has been made accessible so that information is conveyed in clear language and without background music.
- Additional means of contact - There are several additional means of contact:
- Frontal service - reception Sunday-Thursday between 10:00-18:00
- Email - finelabhome@gmail.com
- Customer Service on WhatsApp – 0543505858
- Contact via "Contact Us" on the website ( link )
- Contact by mail: PO Box 285 Ein Vered
Website accessibility
An accessible website is one that allows people with disabilities and older people to browse with the same level of efficiency and enjoyment as all other users. Approximately 20 to 25 percent of the population encounters difficulties using the Internet and may benefit from more accessible Internet content, according to a study conducted in 2003 by Microsoft.
Website accessibility information
- This website complies with the requirements of the Equal Rights for People with Disabilities (Service Accessibility Adjustments) Regulations, 2013.
- Accessibility adjustments were made according to the recommendations of the Israeli standard (TI 5568) for Internet content accessibility at level AA and the international document 0.
- The tests were tested for the highest compatibility for the Chrome browser.
- The site provides a semantic structure for assistive technologies and supports the common usage pattern of operating with a keyboard using the arrow keys, Enter, and Esc to exit menus and windows.
- Optimized for display in common browsers and for use on mobile phones.
- For the best browsing experience with screen reading software, we recommend using the latest NVDA software.
- Documents or videos uploaded to the site before October 2017 may not be fully accessible. If you encounter such a document or video, you can contact the Accessibility Coordinator by phone or email and we will make the information accessible to you.
- Providing information in accessible formats - The company provides its customers with the option of receiving information in accessible formats. The provision of information is free of charge and is intended for people with disabilities. For inquiries and information regarding accessibility, you can contact the company's accessibility coordinator, whose details appear later in the statement.
Ways to contact us for requests and suggestions for improvements regarding accessibility
It should be noted that we continue our efforts to improve the company's accessibility as part of our commitment to enabling the entire population, including people with disabilities, to receive the most accessible service.
If you encounter any problem or malfunction regarding accessibility, we would be happy for you to inform us and we will make every effort to find a suitable solution for you and address the problem as soon as possible.
Details of the Accessibility Coordinator at Pain Lab
- Name: Limor Morbar
- Phone: 0544515149
- Email: loli.limor@gmail.com
Publishing the accessibility statement
The accessibility statement was updated on: 13-4-23