Accessibility Arrangements Fine Lab Company

Fine Lab makes every effort and invests many resources to provide all of its customers with equal, respectful, accessible, and professional service. In accordance with the Equal Rights for People with Disabilities Law of 1998 and the regulations enacted under it, many efforts and resources are invested in making the necessary accessibility adjustments that will enable a person with a disability to receive the services provided to all customers, independently and equally.

Building accessibility arrangements

Below are the accessibility arrangements in place at the branches:

branch	address	Accessibility mode	Disabled parking spaces	Directional signage	Accessible services	Entrance with a service animal
Ein Vered	Ein Vered Sabra	accessible	accessible	accessible	Are there accessible toilets?	Entry with a service animal is allowed.
Herzliya	Immigrants 39 Herzliya	accessible	Accessible on the street	accessible	The building was constructed before the regulations – exemption	Entry with a service animal is allowed.
Tel Aviv	Shabazi 38 Tel Aviv	Inaccessible – a structure for preservation was constructed before the regulations – exempt	There are disabled parking spaces in the parking lot of the nearby station complex (Ahuzat Haof parking lot) – including high-rise vehicles.	nothing	Without services	Entry with a service animal is allowed.
Netanya – Piano Center	Shoshana Damari 10 Netanya	Accessible – as part of the Piano Center	accessible	accessible	There are a large number of accessible services in the Piano complex.	Entry with a service animal is allowed.

All branches have accessible stations for accessible service.
"Inspiration loop" aids were installed for the hearing impaired.
There are identification and directional signs.
All branches allow entry and reception of service animals intended to assist a person with a disability.
If necessary, you can contact the service representatives at the stations to receive additional assistance.

Accessible customer service

Employee training for accessible service - Training is held to familiarize employees with the field of accessibility, create awareness among employees, and provide them with practical tools for providing accessible service.
Accessible call center - The voice response has been made accessible so that information is conveyed in clear language and without background music.
Additional means of contact - There are several additional means of contact:
Frontal service - reception Sunday-Thursday between 10:00-18:00

Email - finelabhome@gmail.com
Customer Service on WhatsApp – 0543505858
Contact via "Contact Us" on the website ( link )
Contact by mail: PO Box 285 Ein Vered

Website accessibility

An accessible website is one that allows people with disabilities and older people to browse with the same level of efficiency and enjoyment as all other users. Approximately 20 to 25 percent of the population encounters difficulties using the Internet and may benefit from more accessible Internet content, according to a study conducted in 2003 by Microsoft.

Fine Lab believes in and works for equal opportunities in the online space for people with various disabilities and people who use assistive technology to use computers.

Website accessibility information

This website complies with the requirements of the Equal Rights for People with Disabilities (Service Accessibility Adjustments) Regulations, 2013.
Accessibility adjustments were made according to the recommendations of the Israeli standard (TI 5568) for Internet content accessibility at level AA and the international document 0.
The tests were tested for the highest compatibility for the Chrome browser.
The site provides a semantic structure for assistive technologies and supports the common usage pattern of operating with a keyboard using the arrow keys, Enter, and Esc to exit menus and windows.
Optimized for display in common browsers and for use on mobile phones.
For the best browsing experience with screen reading software, we recommend using the latest NVDA software.
Documents or videos uploaded to the site before October 2017 may not be fully accessible. If you encounter such a document or video, you can contact the Accessibility Coordinator by phone or email and we will make the information accessible to you.
Providing information in accessible formats - The company provides its customers with the option of receiving information in accessible formats. The provision of information is free of charge and is intended for people with disabilities. For inquiries and information regarding accessibility, you can contact the company's accessibility coordinator, whose details appear later in the statement.

Ways to contact us for requests and suggestions for improvements regarding accessibility

It should be noted that we continue our efforts to improve the company's accessibility as part of our commitment to enabling the entire population, including people with disabilities, to receive the most accessible service.

If you encounter any problem or malfunction regarding accessibility, we would be happy for you to inform us and we will make every effort to find a suitable solution for you and address the problem as soon as possible.

Details of the Accessibility Coordinator at Pain Lab

Name: Limor Morbar
Phone: 0544515149
Email: loli.limor@gmail.com

Publishing the accessibility statement

The accessibility statement was updated on: 13-4-23